Returns and Exchanges

Because AJ Beauty products are cosmetics, returns and exchanges are handled carefully for hygiene, safety, and customer satisfaction.

Cosmetic product safety

For hygiene reasons, opened, used, swatched, or damaged makeup products cannot be returned or exchanged unless the item arrived defective or incorrect.

Incorrect or damaged items

If you receive a wrong, missing, or damaged item, contact us as soon as possible with your order details and clear photos so we can review the issue.

Eligible exchanges

An exchange may be possible when the item is unopened, unused, in original packaging, and approved by our support team.

How to request support

Email support@ajbeauty.shop or call +961 3 157 506 with your order number, name, phone number, and the item you need help with.

Refunds

If a refund is approved, the refund method and timing will be confirmed by our team based on the payment method used for the order.